Return Policy
Last updated: 15 July 2026
Statutory right of withdrawal
If you are a consumer, you may withdraw from this contract within 14 days without giving a reason. The period begins on the day you, or a third party named by you other than the carrier, receives the goods. Where goods from one order are delivered separately, it begins when the last item is received.
To exercise the right, inform INTELVIA EOOD / Celovia, ul. Hrabrets 9, floor 3, apartment 3, 4000 Plovdiv, Bulgaria, email: info@celovia.de, by a clear statement of your decision. You may use the model form, but this is not required. Sending the statement before the 14-day period expires is sufficient.
Effects of withdrawal
Following a valid withdrawal, we refund all payments received from you, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after receiving your statement. We use the original payment method unless otherwise agreed.
We may withhold the refund until we receive the goods or you provide evidence that they were sent, whichever occurs first. Return the goods without undue delay and no later than 14 days after giving notice to the address above. You bear the direct return cost unless we expressly provide a free return label.
You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Voluntary 30-day return
In addition to the statutory right, you may request a return within 30 days after receipt. For this voluntary option, the item must be unworn, undamaged, retain its labels and be returned in its original packaging where possible. Personalised goods and sealed goods unsuitable for return for health or hygiene reasons once unsealed are excluded. Statutory withdrawal and warranty rights remain unaffected.
Register a return
Send your order number and the affected items to info@celovia.de. Contacting us first helps us identify the return, but it is not a condition for exercising the statutory right of withdrawal.
Company information
Brand: Celovia
Operator: INTELVIA EOOD
UIC / Registration number: 208714534
Legal form: Single-member limited liability company under Bulgarian law
Registered address: ul. Hrabrets 9, floor 3, apartment 3, 4000 Plovdiv, Bulgaria
Represented by: Etien Ivanov
Share capital: EUR 500.00
Contact: info@celovia.de