Frequently asked questions

Use the size and fit information on the relevant product page. If you are unsure, measure your bust, waist and hips and email us at info@celovia.de. We will be happy to help.

For close-fitting styles, the larger size is usually more comfortable if you prefer extra room. Also check the fit notes for the individual dress.

Fit varies by style. Information about the cut, length and fit is provided on the relevant product page.

Material and product information is provided on the relevant product page. Follow the care label inside the dress for cleaning instructions.

We aim to show colours as accurately as possible. Screens, lighting and daylight can still make colours appear slightly different.

Only the item described on the product page is included. Accessories shown in photos are styling inspiration unless they are expressly listed as part of the product.

The checkout shows all payment methods available for your country and order. Only the methods offered there apply.

Contact us as soon as possible at info@celovia.de. If the order has not yet been processed or shipped, we will check whether a change or cancellation is possible.

Yes. You can return unsuitable items within the applicable return period. Please try them on carefully and keep any labels attached.

In-stock paid orders are usually prepared within 1 to 2 business days. The specific delivery estimate is shown at checkout and, where available, in the shipping confirmation.

Celovia does not charge shipping fees for any destination or shipping method offered at checkout. No minimum order value is required.

All currently available destinations are shown at checkout. If your country can be selected there, the order can be delivered to it.

Once tracking is available, you will receive the link by email. It may take a short time for the carrier to display the first update.

First check the tracking status, safe places and neighbours. If the parcel still cannot be found, email your order number to info@celovia.de.

Contact us promptly with your order number and clear photos. We will review the case and provide the next steps.

Yes. In addition to the statutory 14-day withdrawal right, you may request a return within 30 days of receipt. For the voluntary return, the item must be unworn, undamaged and returned with any labels attached. Statutory rights remain unaffected.

Email your order number and the affected items to info@celovia.de. Contacting us first helps us match the return, but it is not required for the statutory withdrawal right. See Returns & Withdrawal for details.

You pay the direct return shipping costs unless Celovia expressly provides you with a free return label.

The refund is made to the original payment method. Celovia may withhold it until the goods arrive or you provide proof of shipment. Depending on the payment provider, the credit may take several business days to appear.

Add three participating dresses to your cart. Before paying, check that the saving is shown in the cart or checkout. If it is not, do not complete the order and contact us.

Our collections are carefully selected and made by specialised production partners. Material and product information is provided on the relevant product page.

Email info@celovia.de. For order questions, include your order number whenever possible.